What makes clients choose us?

Every organization will write about itself in superlatives. 

We are the best. We offer the highest quality. We have X satisfied clients. But are these types of statements really important to our clients? I’ll try to list the features that our clients find most crucial. 

We are professionals  

We ensure that our consultants are experts in their chosen topics. We don’t impose on anyone what they should work on. We make sure they find their niche and feel comfortable in it. We strive to select individuals with a certain childlike curiosity, and encourage them to experiment and explore how far they can bend ERP systems to their vision and the yet unvoiced needs of our clients. We also ensure they feel good among us, which makes them want to work with us. 

What our clients see is knowledge, coupled with the ability to convey it, the right attitude, and a willingness to help. 

We are honest  

You won’t hear from us that “a German cried when he sold it” (unless we’re talking about cars). We don’t offer our clients solutions that don’t fit them. Based on our values, there is no way for clients to buy something, for us to implement it, and then a year later think about changing it because the solution simply doesn’t work and a different one should have been used. For us, there is no such thing as a one-size-fits-all solution. We know our clients. We understand the challenges they face and we want to provide them with a solution tailored to their needs. We don’t tell our clients that something can be done when we know it can’t be or when it would take so much time that it wouldn’t be economically efficient. Our goal is for our clients not necessarily to have one tool, if three (including two outside our offer) will meet their expectations better. 

We don’t have clients, we have partners  

This statement can often be seen in about us section of company websites. But how many companies make this the foundation of their relationships with the companies they collaborate with? We can’t answer that question. We know that when we talk to a client, we show our commitment and honesty. We don’t hide anything and give as much as physically possible. Our partners operating businesses in several different time zones know they can write or call us, and we won’t delay, but solve the problem with their system. That’s why we’ve been growing at our own pace for almost 20 years, and our partners stay with us. We have almost as good client retention as employee retention. 

These are not empty words. This is our philosophy and our values.