2025-06-30
Others
Post-Implementation Support Model (SLA) – What It Should Include and How to Tailor It to Your Company’s Needs
Implementing a new IT system is often just the beginning of a company’s relationship with a technology provider. A crucial element of this collaboration is the post-implementation support model. In practice, this means clearly defined rules regarding issue handling, incident response times, and service availability. All of this should be documented in a Service Level Agreement (SLA), which protects the interests of both parties and ensures a proper standard of service delivery.
...